Server Warranty SLAs

• Reach us out at : Helpdesk 080 6234 6677
• Email us at : Altosprioritysupport@in.startek.com
• Hours of Operation - Monday to Saturday 9.00AM to 10.00PM (Excluding Public Holidays)
• 24*7 Web based support - https://community.acer.com/en/kb
• Support window - 9 AM to 6 PM, 6 Days a week (Excluding Sunday & holidays)
• Response time – 4 hours for Metros and State capitals (if logged By 1 PM or else NBD)
• Call logging through email : Altosprioritysupport@in.startek.com